Support
Frequently Asked Questions
Here are the questions customers ask most often before choosing a piece for their home.
What are the delivery times?
Delivery times may vary depending on the product and destination. The estimated timeframe is shown during checkout and in the confirmation email.
How can I contact customer service?
You can contact the team by email at info@minishome.ch or on Instagram at https://instagram.com/minishome.ch.
Can I return a product?
Yes, returns are possible under the stated conditions. Items must be unused, in their original condition, and returned with their original packaging.
What should I do if my item arrives damaged?
Please contact customer service as soon as you receive the order and include photos of the item and packaging.
Are the products exactly identical to the photos?
Some pieces are handmade or hand-finished, so slight variations in color, texture, shape, or finish may occur. These details are part of what makes each item unique.
How can I follow Minis Home news and new collections?
Follow Minis Home on Instagram at https://instagram.com/minishome.ch for new collections, styling notes, and updates.